Helping Organizations Create Exceptional Service Cultures
Create Customer Experiences Resulting in Loyalty, Growth, and Profitability
MAGIC® -
Make A Great Impression on the Customer
MAGIC® of
Customer Relations
This program develops the skills and attitudes to provide exceptional service, over the phone or face-to-face.
MAGIC®
Leadership
This program focuses on leading in a way that inspires others and engages the higher achiever within.
All MAGIC® Programs are available live virtually or in-person and support your organization’s Mission & Values.
Professional
Services
In addition to MAGIC® programs and digital products, Communico offers other professional services and consultation. They include coaching, strategizing, keynote and conference presentations, and more.
MAGIC®
Video-Digital Learning
This platform provides digital education using content-rich videos and audio versions that support your training initiatives for employees, teams, and departments.
MAGIC®
Live Webinars
This is a collection of highly focused,
75 minute webinars designed to help your teams build exceptional service skills as well as enhance your professional skill set.
Communico … A Trusted Partner
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We believe strong, effective partnerships are a result of building trust through respect and accountability. We partner with clients to inspire, build, and sustain exceptional service cultures to elevate employee and customer experiences.
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Employees embrace an "everyone is my customer" mindset.
A clearly stated, shared service vision supports excellence.
Leaders are service-focused and employees understand the value of the customer experience.
Consistent service standards are integrated and continually practiced.
Training provokes individual growth, confidence and success.
Processes are systematically measured and improved to support exceptional customer services.
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Communico also provides consultation, keynote and conference speaking, leadership development, presentation skills and training, certifications and more.
Contact Us About Our Other Services
David Cleveland, Executive Director of the East Texas Council of Governments, shares his experience with MAGIC®.
Why Choose MAGIC®
We are interested in a partnership.
We have 30 years of experience in organizational training & development.
Our training models are based on providing scoring tools and on-going feedback that are measurable and sustainable.
Our programs are highly interactive, both virtually and in-person.
We are industry leaders in service, culture, and leadership.
“We have had many of our teams share stories about putting our new skills to use and how it has impacted their teams and customers. They have taken ownership of the new MAGIC formula and hold each other accountable.”
Kelly, VP Community Banking Development Manager
Gregg Barratt, President & CEO of Communico, on why organizations should choose MAGIC®.
Communico is proud to partner with our clients.
Sample Client List
Automotive
Cox Automotive
Mercedes-Benz
Teton Auto Group
Professional Services
Capgemini
Moxie Pest Control
Siemens
Consumer Products
Dine Brands
Evenflo
Kellogg Company
Rolex
Technology
Accenture
Bosch
CoreLogic
Leidos
NICE CXone
Stryker Corporation
WatchGuard Technologies
Financial Services
Ally Insurance
Citizens Bank
Fiserv
Firstrust Bank
First United Bank
Radian Group
Sun Life
RBS
UBS
Woodforest National Bank
Healthcare
ALCAR
Blue Cross Blue Shield
Community Health Group
EmblemHealth
Hologic, Inc.
NexGen Healthcare
San Francisco Health Plan
Verus RX
Zoetis
Utilities
AES Corporation
Hydro One
Liberty Power Corporation
Moving and Transportation Services
The Beltmann Group
Cartus Corporation
JK Worldwide
JLL
Meyer, Inc.
New World Van Lines
Suddath Companies
Wheaton World Wide Moving
Other
Delta Airlines
East Texas Council of Governments
K. Hovnanian Companies
Leukemia and Lymphoma Society
Make-A-Wish
Pulte Homes
US Department of Veteran Affairs
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