The Impact of MAGIC®

  • We have had many of our teams share stories about putting our new skills to use and how it has impacted their teams and customers. They have taken ownership of the new MAGIC formula and hold each other accountable.

    Kelly, VP Community Banking Development Manager

  • Since implementing the MAGIC training, I have observed significant benefits in how our agents handle calls. They now approach interactions with greater delicacy and empathy. Our team members consciously strive to provide exceptional service, regardless of the customer's demeanor, ensuring a consistently high level of customer satisfaction. This shift in behavior reflects a strong commitment to delivering a "magical" experience, even when faced with challenging situations.

    Porsche, Customer Care Supervisor

  • The training and certification process were well structured and gave us the tools to carry this out within our organization. MAGIC is enagaging and fun - the concepts are easily able to be applied in the real world.

    Hope, VP Sales Performance Manager